Shipping policy
Shipping Policy
Effective Date: 05/11/2024
Thank you for shopping with us! We strive to provide you with the best shopping experience possible. Below is our shipping policy to ensure you have all the necessary information regarding the delivery of your order.
1. Shipping Methods
We offer various shipping options to meet your needs, including:
- Express Shipping: Delivery within 1-3 working days. (Orders placed before 10am will be dispatched the same day. Orders placed after 10am will be dispatched on the next working day.)
- Collection: Please await our email confirmation that your order is in stock and ready to collect before setting off. (This can take up to 1 hour after your order has been placed.)
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the selected shipping method.
3. Order Processing Time
Orders are typically processed within 1 working day. Orders placed on weekends or bank holidays will be processed on the next working day.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment.
5. Delivery Issues
If your order does not arrive within the expected time frame, please contact emily@jamesalpe.co.uk. We will work with the shipping carrier to resolve any issues.
6. Returns and Exchanges
For information on our return and exchange policy, please refer to our 'Returns Policy'.
7. Contact Us
If you have any questions regarding our shipping policy, please reach out to us at info@jamesalpe.co.uk.