Shipping policy

Shipping Policy

Effective Date: 28/07/2026

Thank you for shopping with us! We strive to provide you with the best shopping experience possible. Below is our shipping policy to ensure you have all the necessary information regarding the delivery of your order.

1. Shipping Methods

We offer the following shipping options to meet your needs, including:

• Express Shipping: Delivery within 1-2 working days. (Orders placed before 10:30am will be dispatched the same day with next day delivery. Orders placed after 10:30am will be dispatched on the next working day.)

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the selected shipping method. 

3. Order Processing Time

Orders are typically processed within 1 working day. Orders placed on weekends or bank holidays will be processed on the next working day.

4. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment.

5. Delivery Issues

If your order does not arrive within the expected time frame, please contact emily@jamesalpe.co.uk. We will work with the shipping carrier to resolve any issues.

6. Returns and Exchanges

For information on our return and exchange policy, please refer to our 'Returns Policy'.

7. Contact Us

If you have any questions regarding our shipping policy, please reach out to emily@jamesalpe.co.uk.